Compulynx Ltd

Support Engineer - Nairobi

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Job

Active since 08-03-2017 Job category IT - Software Development
Location Nairobi Level Professional
Educational level Bachelor / Graduate Employment type Permanent contract
Hours 8 Salary 50,000 -60,000
SOFTWARE SUPPORT ENGINEER
• Taking ownership of technical issues, and working with the relevant teams to resolve more advanced issues when necessary
• Resolving escalated customer complaints without the need for team lead intervention
• Provide training to customers on the company software and product as part of talent transformation
• Respond to partner and customer enquiries through email and telephone and travel to client site when necessary
• Oversee and follow-up on open customer issues.
• Develop customer relationships through professional, dependable and accurate interactions.
• Deliver company products and licenses to customers.
• Track customer issues, coordinating with Helpdesk and aim to reduce the number of software tickets
• Be flexible and available to respond to critical customer issues outside business hours.

CANDIDATE REQUIREMENTS
• The candidate should have a Diploma/Degree in IT, BSc. or a related field.
• At least 6months -1-year experience in support or similar role in software.
• Good Knowledge in database ISQL and Oracle.
• Data Analytical Skills.
• Certification in SQL Server Database (2008-2012), Java, C++, C#, Linux will be an added advantage
• Candidate should be detail oriented, able to meet strict deadlines and able to work under pressure and with minimal supervision

 

More information
This listing is a full-time job

Job category IT - Software Development
Industry / Industries IT
Region Kenya
Keywords

Contact information

Name Compulynx HR Department

Location

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